Shipping & Returns

Last updated: November 27, 2023

If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.

The following terms are applicable for any products that You purchased with Us.

Interpretation and Definitions

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Return and Refund Policy:

• Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Rustyk Design, 4014 4 Street SE, Calgary, AB T2G 2W3.
• Goods refer to the items offered for sale on the Service.
• Orders mean a request by You to purchase Goods from Us.
• Service refers to the Website.
• Website refers to rustykdesign.ca, accessible from https://rustykdesign.ca/
• You or Purchaser means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

Your Order Return Rights

You are entitled to send us a return request for Your Order within 14 days of shipment arrival if your order arrives with a defect (this does not include damages incurred by the shipping company).

The deadline for sending us a return request for an Order is 14 days from the date on which Your order was delivered to your chosen location (including third party locations appointed by yourself) as confirmed by the shipping company.

In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:

• Email: info@rustykdesign.ca

If Rustyk Design deems your return request reasonable and we confirm that you may return discussed items, We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Note: Whether the cost of return is the responsibility of the purchaser or Rustyk Design–will be determined by Rustyk Design after the return request has been sent.

Return requests based on reasons such as: Items no longer required, issue with colour, size, weight, texture, pattern,  shape variations, etc., and accidental orders (incorrect item amount, type, style, size, etc.) can be returned for refund at the cost of the purchaser, unless the order was custom.

If the item(s) contain defects as confirmed by Rustyk Design, or if a custom item contains a defect caused by Rustyk Design as shown by discrepancies between received item and finalized work order document, then Rustyk Design will take the appropriate action in completing a return at no return cost to the purchaser.

Conditions for Returns

In order for the Goods to be eligible for a return, please make sure that:

• The Goods were purchased in the last 14 days
• The Goods are in the original packaging

The following Goods cannot be returned:

• The supply of Goods made to Your specifications or clearly personalized.
• The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
• The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
• The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.

We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.

Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.

Returning Goods

In all situations, You are responsible for the cost and risk of returning the Goods to Us. If it is determined by Rustyk Design that you will not be held responsible for the return cost, rustykdesign.ca will reimburse the return shipment cost to you within 14 days of receiving returned items in the same state as agreed to prior to shipping. You should send the Goods to the following address:

Returns – Rustyk Design
4014 4 Street SE
Calgary, AB
T2G 2W3

We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.

Gifts

If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Return costs and tracking are the responsibility of the gift receiver. Once the returned product is received, a gift credit will be added to your account.

If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us:

• By email: info@rustykdesign.ca