Shipping & Returns
Our Shipping Policy was last updated on November 27, 2023
Interpretation and Definitions Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Disclaimer:
● “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Disclaimer) refers to Rustyk Design
● “Goods” refers to the items offered for sale on the Service.
● “Orders” means a request by You to purchase Goods from Us.
● “Service” refers to the Website.
● “Website” refers to rustykdesign.ca, accessible from https://www.rustykdesign.ca
● “You” and “Purchaser” means the individual accessing the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Thank you for visiting and shopping at rustykdesign.ca. The following terms and conditions constitute our Shipping Policy. This Shipping was generated by Terms Feed Shipping Policy Generator. Domestic Shipping Policy Shipment processing times All Orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays. If We are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of Your Order, We will contact You via email or telephone. Shipping rates & delivery estimates Shipping charges for Your Orders will be calculated and displayed at checkout.
● Shipping methods:
All of our orders are shipped via Canada Post within Canada and Globally. All costs and delivery times are estimated automatically at checkout. Standard shipping time is 2-3 business days.
Shipping/handling fees: $2.00CAD
Canada Post shipping options provided:
-Expedited Parcel USA
-Tracked Packet USA
-Tracked Packet USA (LVM)
-Priority Worldwide Envelope USA
-Priority Worldwide Pak USA
-Priority Worldwide Parcel USA
-Small Packet USA Air
-Tracked Packet USA (LVM)
-Small Packet USA Surface
-International Tracked Packet
-International Parcel Air
-International Packet Surface
-Priority Worldwide Envelope International
-Priority Worldwide Pak International
-Priority Worldwide Parcel International
-Small Packet International Air
-Small Packet International Surface
Please choose the correct shipping option for your needs. Rustyk Design is not responsible for insufficient shipping options chosen by purchaser.
Overnight delivery is only available if requested and paid for in advance via phone or email and confirmed by us. Delivery delays can occasionally occur.
Shipment to P.O. boxes
Rustyk Design ships to P.O. boxes. However, the cost of returned shipments due to inadequate P.O. box size will be the responsibility of the purchaser. See Canada Post policy.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation Email once Your Order has shipped containing your tracking number(s). The tracking number will be active within 48 hours.
Customs, Duties and Taxes
Rustyk Design is not responsible for any customs and taxes applied to Your Order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes).
Rustyk Design is not liable for any products damaged or lost during shipping. If You received Your Order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim.
Contact Us If you have any questions about this Shipping Policy, You can contact Us:
● By visiting this page on our website: https://rustykdesign.ca/contact/
● By sending us an email: firstname.lastname@example.org
Return & Refund Policy
Last updated: November 27, 2023
If, for any reason, You are not completely satisfied with a purchase We invite You to review our policy on refunds and returns. This Return and Refund Policy has been created with the help of the Return and Refund Policy Generator.
The following terms are applicable for any products that You purchased with Us.
Interpretation and Definitions
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
For the purposes of this Return and Refund Policy:
- Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Rustyk Design, 4014 4 Street SE, Calgary, AB T2G 2W3.
- Goods refer to the items offered for sale on the Service.
- Orders mean a request by You to purchase Goods from Us.
- Service refers to the Website.
- Website refers to rustykdesign.ca, accessible from https://rustykdesign.ca/
- You or Purchaser means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Order Return Rights
You are entitled to send us a return request for Your Order within 14 days of shipment arrival if your order arrives with a defect (this does not include damages incurred by the shipping company).
The deadline for sending us a return request for an Order is 14 days from the date on which Your order was delivered to your chosen location (including third party locations appointed by yourself) as confirmed by the shipping company.
In order to exercise Your right of return, You must inform Us of your decision by means of a clear statement. You can inform us of your decision by:
- Email: email@example.com
If Rustyk Design deems your return request reasonable and we confirm that you may return discussed items, We will reimburse You no later than 14 days from the day on which We receive the returned Goods. We will use the same means of payment as You used for the Order, and You will not incur any fees for such reimbursement. Note: Whether the cost of return is the responsibility of the purchaser or Rustyk Design–will be determined by Rustyk Design after the return request has been sent.
Return requests based on reasons such as: Items no longer required, issue with colour, size, weight, texture, pattern, shape variations, etc., and accidental orders (incorrect item amount, type, style, size, etc.) can be returned for refund at the cost of the purchaser, unless the order was custom.
If the item(s) contain defects as confirmed by Rustyk Design, or if a custom item contains a defect caused by Rustyk Design as shown by discrepancies between received item and finalized work order document, then Rustyk Design will take the appropriate action in completing a return at no return cost to the purchaser.
Conditions for Returns
In order for the Goods to be eligible for a return, please make sure that:
- The Goods were purchased in the last 14 days
- The Goods are in the original packaging
The following Goods cannot be returned:
- The supply of Goods made to Your specifications or clearly personalized.
- The supply of Goods which according to their nature are not suitable to be returned, deteriorate rapidly or where the date of expiry is over.
- The supply of Goods which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery.
- The supply of Goods which are, after delivery, according to their nature, inseparably mixed with other items.
We reserve the right to refuse returns of any merchandise that does not meet the above return conditions in our sole discretion.
Only regular priced Goods may be refunded. Unfortunately, Goods on sale cannot be refunded. This exclusion may not apply to You if it is not permitted by applicable law.
In all situations, You are responsible for the cost and risk of returning the Goods to Us. If it is determined by Rustyk Design that you will not be held responsible for the return cost, rustykdesign.ca will reimburse the return shipment cost to you within 14 days of receiving returned items in the same state as agreed to prior to shipping. You should send the Goods to the following address:
Returns – Rustyk Design
4014 4 Street SE
We cannot be held responsible for Goods damaged or lost in return shipment. Therefore, We recommend an insured and trackable mail service. We are unable to issue a refund without actual receipt of the Goods or proof of received return delivery.
If the Goods were marked as a gift when purchased and then shipped directly to you, You’ll receive a gift credit for the value of your return. Return costs and tracking are the responsibility of the gift receiver. Once the returned product is received, a gift credit will be added to your account.
If the Goods weren’t marked as a gift when purchased, or the gift giver had the Order shipped to themselves to give it to You later, We will send the refund to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
- By email: firstname.lastname@example.org